Note the recovery account and make sure you have access to that account.

For iOS, make sure that iCloud backup is checked.

Start Microsoft Authenticator, press on the menu icon, and choose Settings.

Migrate the accounts in authenticator to the new phone. Migrating Accounts in Microsoft Authenticator

This is why it is crucial to have more than one administrator if one loses access, the other can fix the issue. However, if you don’t have this, you can reach out to an organization administrator to get access to your account. It is critical to set up multiple options. If you set up another method for signing in, like a phone number or another email, that can work to get this set up on your new device. If you don’t have your device, don’t despair. Keeping your old device as is makes the process much easier. Stop!įirst, ensure you do not give up/wipe/destroy your old device before setting up your new one. The steps outlined in this blog will work with regular and external accounts in Azure Active Directory where you are a guest. Have you ever gotten a new phone only to remember that you have to transfer your Microsoft Authenticator information to the new device? It turns out that this is a somewhat complex, poorly documented process. View all Help & Resources: Multi-Factor Authentication: Azure.Migrating Microsoft Authenticator on a New Phone or Device Visit the Multi-Factor Authentication: Azure page to create a ticket. Now you can open the Microsoft Authenticator app without entering your phone's passcode. In the top left corner, select the three horizontal lines next to Authenticator.Disabling app lock prevents you from needing to enter your passcode twice (once to unlock your phone, and again to open the app). Note: If your phone is locked, you will still need to enter your phone's passcode to unlock it, depending on your phone's settings. Then, you'll be able to open the app without entering your phone's passcode. If your phone is prompting you to enter your phone's passcode to open the Microsoft Authenticator app, you can disable app lock. This can save you time when authenticating with Azure Multi-Factor Authentication (MFA).

You can disable app lock on the Microsoft Authenticator app so you don't have to enter your phone's passcode to open the app.

Microsoft authenticator settings